Shipping and Returns

SHIPPING COST

Depending on the country of delivery, all information is specified at check-out before the payment.

SHIPPING TIME

All orders are processed Monday-Friday. Orders placed on weekends and holidays we'll be processed the next business day . All items are subject to availability. An email confirmation will be sent when your order is successfully placed. The orders are dispatched from our warehouse based in Spain, Nacional shipping time 2-3 days, international shipments depend on the country.

SHIPPING DESTINATION

We ship to the majority of european countries, you’ll find your country at check-out.

NOT TAXES & DUTIES

Free Import duties and taxes of international orders

FOLLOW MY ORDER

Once your order ships, you will be sent an auto-email containing tracking information. To track your order, please click on the link: Where’s my order? 

RETURNS

From the date of receipt of your order, you have 30 calendar days to return your items. Return shipping costs vary depending on the country. Only items returned in perfect conditions can be taken back and refunded (not worn or washed, with the original tag, with all the components like straps, removable foams, buttons…). For hygiene reasons, we cannot accept returns of panties. 

REFUNDS

Please note that returned orders can take up to 15-20 business days for the funds to credit back to your original payment method. We need to wait for the product to arrive at our warehouse, processing and inspection for refund approval and issue refund. It can take up to 7 business days for the funds to credit back to your payment method once our finance department processes the refund. Should your refund not be processed within the 20 business days, please send us the tracking number for the returned package so that we can investigate further.